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Support Services Coordinator

1 week ago

Singapore Hasaket Full time

We are looking for a skilled Support Services Coordinator to join our team at Hasa Ket Logistics. The successful candidate will be responsible for coordinating support services, responding to customer inquiries, and resolving issues efficiently.

The ideal candidate will possess strong communication skills, a positive attitude, and the ability to work well under pressure.

We offer a dynamic and growing organization that prioritizes customer satisfaction and service excellence. At Hasa Ket Logistics, we strive to deliver exceptional service to our clients and build strong relationships with them.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat promptly
  • Handle complaints, provide solutions, and ensure customer satisfaction
  • Maintain accurate customer records and update databases as needed
  • Coordinate with internal departments to resolve service-related issues
  • Process orders, track shipments, and provide real-time updates to clients
  • Assist in developing customer service policies and best practices
  • Follow up with customers to ensure concerns are addressed effectively
  • Contribute to improving overall customer experience and retention