Helpdesk Professional

Job Details We are seeking a skilled Helpdesk professional to join our team. The selected candidate will be responsible for raising tickets into the ticket management system (ServiceNow), performing basic triaging, and assigning ticket status with updates to the requestors. Please support any ticket-related report/stats generation as and when needed. ...

Helpdesk Support Specialist RoleThis is a challenging position for an experienced Helpdesk Support Engineer to leverage their problem-solving skills and knowledge of ITIL practices in our dynamic organization.Key Responsibilities:Monitor system alerts and abnormal behaviors, respond promptly, and take necessary actions to resolve issues.Isolate incidents,...

Our Client is an established company in Singapore, who is seeking to recruit an IT Helpdesk Support. **IT Helpdesk Support** **Job Requirements** - ITE/ Diploma in IT/ Engineering or any related field - Recent diploma graduates with good internship experience will be considered too - Excellent communication skills with high level of customer/ people...

1. Team Leadership Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents). Allocate and prioritize incoming support tickets. Provide coaching, mentoring, and performance feedback to helpdesk agents. Manage scheduling, ensuring coverage for different shifts if needed. 2. Technical Support Oversight Ensure tickets are handled efficiently,...

Job DescriptionWe are seeking a highly skilled Helpdesk Professional to join our team. The ideal candidate will have excellent communication skills, a strong technical background, and the ability to work independently in a fast-paced environment.The successful candidate will be responsible for providing exceptional customer service, troubleshooting technical...

IT Helpdesk Support Jobs in Singapore – Join the Tech Team at Singtel IT Helpdesk Support Jobs in Singapore. Singapore is one of Asia's leading technology hubs, and companies across the country require skilled IT support to keep their systems running smoothly. Among the top employers in the tech sector is Singtel, Singapore’s largest...

**Responsibilities**: - Perform the helpdesk duties and provide level 1 support to users - Record helpdesk tickets and service requests and ensure that the relevant records are maintained - Perform maintenance on computers, servers and networks outside of regular office hours, including weekends - Verify that a backup is in place and address any errors that...

Job Title: Helpdesk Support SpecialistWe are seeking a skilled and experienced Helpdesk Support Specialist to join our team. The successful candidate will be responsible for providing top-notch technical support to our customers, resolving their issues efficiently, and ensuring their complete satisfaction.Responsibilities:Respond to customer inquiries via...

Job Overview "> Our organization is seeking a skilled Helpdesk Agent to join our team. In this role, you will be responsible for managing and resolving technical issues for customers via phone, email, or chat. Raise tickets into the ticket management system (ServiceNow) Perform basic triaging to identify and prioritize customer issues Assign status...

Job DescriptionThe primary objective of this role is to provide exceptional technical support and leadership to the helpdesk team. As a senior IT professional, you will be responsible for supervising a team of helpdesk agents, allocating and prioritizing support tickets, and providing coaching and mentoring to ensure high-quality service delivery.Key...