Expert Helpdesk Support Professional

2 weeks ago

Singapore beBeeProblemSolving Full time $60,000 - $100,000
Helpdesk Support Specialist Role

This is a challenging position for an experienced Helpdesk Support Engineer to leverage their problem-solving skills and knowledge of ITIL practices in our dynamic organization.

Key Responsibilities:
  • Monitor system alerts and abnormal behaviors, respond promptly, and take necessary actions to resolve issues.
  • Isolate incidents, identify faults, and apply problem resolution scripts or escalate when required.
  • Consolidate records for reporting, monitoring, analytics, and audit purposes.
  • Perform system health checks after changes to ensure stability and prevent issues.
  • Manage incident tickets throughout their life cycle, including creation, updates, escalation, and closure.
Required Skills and Qualifications:
  • Minimum 2 years of experience in IT helpdesk or support engineering.
  • Strong knowledge of incident management processes and ITIL practices.
  • Familiarity with system monitoring tools and troubleshooting procedures.
  • Ability to work in a fast-paced environment with strong problem-solving skills.

We offer a dynamic work environment with opportunities for growth and professional development. If you are a motivated and experienced professional seeking a new challenge, this role may be suitable for you.

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