Helpdesk Specialist

2 weeks ago

Singapore beBeeSupport Full time $4,000 - $6,000
Job Description

We are seeking a highly skilled Helpdesk Professional to join our team. The ideal candidate will have excellent communication skills, a strong technical background, and the ability to work independently in a fast-paced environment.

The successful candidate will be responsible for providing exceptional customer service, troubleshooting technical issues, and escalating complex problems to senior support teams.

  • Ensure that all requests are properly logged, categorized, tracked, followed up end-to-end, resolved, and closed.
  • B uild and maintain a knowledge base that consists of relevant documents such as updated FAQs, case studies, processes, and procedures.
  • Attend to customers' calls and emails, analyze, and resolve requests over the phone or email where applicable.
  • Provide a Helpdesk Queries Analysis Report that categorizes and trends queries, proposing improvements to reduce recurrence of significant queries or occurrence of similar queries.
Requirements

To succeed in this role, you will need:

  • A degree in Computer Science, Information Systems, Science, Engineering, or equivalent.
  • Good knowledge of information technology, especially in areas like SAP HCM ERP.
  • Strong writing and verbal communication skills.
  • Good team player with responsibility and conscientiousness.
  • Resourceful, independent, responsive, and proactive.
  • At least 2 years of working experience in information technology, preferably with experience in SAP HCM ERP.
Benefits

As a Helpdesk Professional, you can expect:

  • A dynamic and challenging work environment.
  • The opportunity to develop your technical skills and expertise.
  • A competitive salary and benefits package.
Why You'll Love This Role

This is an exciting opportunity to join a forward-thinking organization and make a real impact on our customers' experiences. If you're passionate about delivering exceptional service and have a knack for problem-solving, we'd love to hear from you

Tell employers what skills you have

Helpdesk Support
Troubleshooting
ERP
Information Technology
SAP
Service Desk
Writing
Team Player
Audit
Technical Support

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