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Desktop Technical Solutions Engineer
3 weeks ago
Job Title: Desktop Support Specialist
We are seeking a highly skilled and experienced professional to fill the role of Desktop Support Specialist.
The successful candidate will be responsible for providing top-notch technical support to end-users, troubleshooting hardware, software, and network issues on various platforms including Windows and Mac.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
A strong understanding of ITIL framework and best practices is preferred, as is experience with remote support tools and technologies.
The successful candidate will also have analytical and problem-solving skills to diagnose and resolve complex issues, as well as familiarity with network concepts, Active Directory, and other relevant IT infrastructure components.
Key Responsibilities:- Diagnose and resolve hardware, software, and network issues for end-users, both remotely and on-site.
- Install, configure, and maintain desktops, laptops, peripherals, and software applications.
- Perform tasks such as system backups, performance monitoring, and troubleshooting on servers and network components.
- Provide guidance and training to users on hardware and software usage, best practices, and troubleshooting techniques.
- Maintain accurate records of hardware and software assets, documenting procedures, and updating knowledge bases.
- Assist with IT projects related to desktop engineering and support, contributing expertise and coordinating tasks.
- Stay up-to-date with the latest technologies and trends in desktop support to improve processes and solutions.
- Strong technical skills in troubleshooting hardware and software issues on various platforms (Windows, Mac, etc.).
- Excellent communication and interpersonal skills for interacting with end-users and collaborating with IT teams.
- Ability to work independently and as part of a team, managing multiple tasks and prioritizing effectively.
- Knowledge of ITIL framework and best practices is often preferred.
- Experience with remote support tools and technologies.
- Analytical and problem-solving skills to diagnose and resolve complex issues.
- Familiarity with network concepts, Active Directory, and other relevant IT infrastructure components.
