Order Management Coordinator

3 weeks ago

Singapur, Singapore Pottery Barn Full time

Job Summary:

Pottery Barn, a leading home furnishings retailer, is seeking a highly organized and detail-oriented Order Management Coordinator to join our global supply chain team. As a key member of our team, you will be responsible for coordinating all end-to-end purchase order management activities and communicating with cross-functional teams to ensure seamless execution.

Key Responsibilities:

  • Coordinate with Merchandise Planners and Franchise partners on order submission via Relex and Order Portal systems
  • Manage Purchase Order creation and update revisions in Netsuite system
  • Ensure purchase orders are successfully transmitted, received, and confirmed by vendors
  • Maintain accurate ship dates, quantities, costs, and descriptions in purchase orders
  • Monitor purchase order status, track production, shipping, and receiving status in GTN and POC Systems
  • Monitor and keep track of SKU pass emails to ensure purchase orders are issued in a timely manner
  • Communicate regularly with Franchise partners on purchase order status

Communication:

  • Follow up on SKU setup process with Merchandising and Merchandise Operations teams, highlight and resolve sku availability issues, to support on-time purchase order creation
  • Communicate relevant ordering information, changes, and cancellations to purchase orders to Global partners, Sourcing team, and vendors
  • Liaise and work with cross-functional partners to track down and resolve shipments and transportation issues
  • Ensure accurate ship dates, quantities, costs, and descriptions in purchase order revisions and communicate the changes to Global partners, Sourcing team, and vendors
  • Assist in resolving all queries pertaining to orders through communications with WSI cross-functional partners, including Customs, Transportation, Freight Forwarder, Sourcing, and QA

Reporting and Analysis:

  • Generate reports as needed
  • Perform analysis of shipment timing to support monthly revenue forecast

Other Responsibilities:

  • Attend cross-functional calls with Global merchants and Franchise partners
  • Complete other duties and responsibilities as assigned by supervisor

Qualifications:

  • Candidate must possess a tertiary qualification with 1-2 years of retail experience in a Merchandising and/or Purchasing role
  • Proficient in Microsoft Excel and strong in analytical skills
  • Meticulous and detail-oriented with strong follow-through
  • Strong organizational skills and ability to multi-task
  • Demonstrate sense of urgency and ability to seek-out solutions
  • Superior written, communication, and listening skills
  • Ability to work in a fast-paced, collaborative environment
  • Willingness to Learn

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