Beauty Centre Leader

1 week ago

Singapore beBeeLeadership Full time $60,000 - $80,000
Beauty Centre Leader

The primary objective of this role is to effectively manage and oversee the day-to-day operations of a beauty centre. This encompasses the supervision of various services, including facials, spa treatments, hair care, nail care, slimming packages, and more.

Key Responsibilities:
  • Oversee and supervise all operational aspects of the beauty centre.
  • Ensure seamless delivery of high-quality services to clients.
  • Monitor cleanliness, hygiene, and adherence to industry standards.
  • Handle appointment scheduling and optimize customer flow.


Customer Service & Experience

Excellent customer service standards are paramount in this role. Key responsibilities include:
  • Ensuring exceptional client experiences through prompt issue resolution and effective communication.
  • Managing client inquiries, complaints, and feedback in a timely and professional manner.
  • Fostering long-term relationships with clients and encouraging repeat business.
  • Administering memberships, loyalty programs, and promotions to enhance customer retention.


Staff Supervision & Training

As a Beauty Centre Leader, you will be responsible for recruiting, training, and supervising beauticians, therapists, and reception staff. Key responsibilities include:
  • Recruiting and hiring skilled professionals to join the team.
  • Providing comprehensive training and mentorship to new employees.
  • Conducting regular performance reviews and motivating staff to meet sales and service targets.
  • Maintaining high standards of discipline, grooming, and professional conduct among team members.


Financial & Sales Management

Effective financial management is crucial in this role. Key responsibilities include:
  • Tracking daily, weekly, and monthly sales figures and preparing detailed reports.
  • Managing centre budgets, expenses, and inventory (products, tools, equipment).
  • Achieving revenue targets through strategic cross-selling and promotional initiatives.
  • Implementing commission structures and incentives to motivate staff.


Marketing & Branding

As a Beauty Centre Leader, you will be responsible for developing and executing marketing campaigns to attract new clients and promote the centre's brand. Key responsibilities include:
  • Developing and implementing comprehensive marketing strategies.
  • Collaborating with influencers or partners to attract new clientele.
  • Introducing new services, treatments, and seasonal packages to enhance offerings.
  • Maintaining a professional and attractive image for the beauty centre.


Compliance & Standards

Adhering to regulatory requirements and industry standards is essential in this role. Key responsibilities include:
  • Ensuring compliance with relevant Singapore standards.
  • Adhering to health, safety, and hygiene regulations.
  • Updating staff on new government regulations and salon policies.
  • Maintaining high standards of professionalism across all services.


Required Skills & Qualifications:

* Upselling skills
* Microsoft Office proficiency
* Customer service operations experience
* Personnel management skills
* Inventory management expertise
* Sales management experience
* Customer relationship building abilities
* Tuition skills
* Spa management knowledge
* Marketing expertise
* Public speaking skills
* Compliance knowledge

Benefits of this Role:

* Competitive salary
* Opportunity for career growth and advancement
* Collaborative work environment
* Recognition and rewards for outstanding performance

Others:

Our company values innovative thinking, teamwork, and excellence. If you possess a passion for leadership and customer satisfaction, we encourage you to apply for this exciting opportunity.

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