Director - Delivery, ASEAN

1 month ago


Singapur, Singapore IFS Full time
Job Overview

The Director - Delivery is a key leadership role responsible for driving service revenues and delivering exceptional customer experiences. This position requires a strong focus on lifetime and recurring revenue, as well as the ability to build and lead high-performing teams.

Key Responsibilities
  • Develop and execute a comprehensive business strategy to drive service revenues and achieve business objectives.
  • Lead a team of Project & Program Managers, and Customer & Partner Success Managers to deliver exceptional customer experiences and drive business growth.
  • Collaborate with matrix functions globally to ensure alignment and consistency in service delivery.
  • Champion the IFS and Global Customer Services strategy, encouraging teams' development and contribution to the same.
  • Drive quality and integrity in the performance of the Market Unit GCS team, maximizing recurring, predictable, and profitable business for IFS.
Qualifications
  • Proven track record of high-performance management and building sustainable profitability.
  • Experience in developing and leading successful teams.
  • Strong strategic decision-making and prioritization skills.
  • Confidence in C-Level communication (both internal and external).
  • Ability to drive discipline, quality, and consistency of performance and process throughout the organization.


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