Director of Service Delivery

2 weeks ago


Singapur, Singapore IFS Full time

{"h1": "Director - Delivery, ASEAN", "h2": "Job Description", "p": "As a key member of the IFS Global Customer Services team, the Director - Delivery, ASEAN will be responsible for driving service revenues and building a loyal customer base in the ASEAN region. The successful candidate will lead a team of Project & Program Managers and Customer & Partner Success Managers to achieve this goal.", "ul": [{"li": "Develop and implement a comprehensive P&L strategy to drive service revenues and achieve annual budget targets."}, {"li": "Collaborate with the Market Unit Sales team and GCS Services Sales Support team to develop a go-to-market strategy and approach for Professional Services, Premium Engagements, and Maintenance."}, {"li": "Ensure that services contracts are crafted to deliver agreed outcomes and that the services delivery model is standardized and industrialized through the enforcement of global service agreements, templates, tools, and other best practices."}, {"li": "Provide effective leadership to the Market Unit Customer Services team, driving performance, engagement, and personal ownership of development and career satisfaction."}, {"li": "Operate with a high level of transparency and accuracy, and serve as the point of escalation for any and all customer service interactions within the Market Unit."}], "h3": "Qualifications", "p": "To be successful in this role, you will need to have a strong track record of high-performance management and building sustainable profitability. You will also need to have experience in developing and building successful teams, making strategic decisions, and prioritizing evolving business needs. Additionally, you will need to be comfortable with C-Level communication, both internal and external, and be able to drive discipline, quality, and consistency of performance and process throughout the organization."}



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