Automotive Customer Experience Lead

1 week ago


Singapore beBeeCustomerService Full time $4,000 - $6,000
Assistant Customer Service Manager

We are seeking a highly skilled and experienced Customer Service Professional to join our team in the Automotive sector. The successful candidate will be responsible for leading our customer service operations, providing exceptional service experience, and driving continuous improvement.

This is an exciting opportunity for someone who is passionate about delivering outstanding customer satisfaction, has excellent communication skills, and is able to work effectively in a fast-paced environment.

The ideal candidate will have a strong background in customer service, preferably in the automotive industry, and possess excellent problem-solving and analytical skills. They will be able to analyze customer feedback, identify areas for improvement, and develop effective solutions.

  • Lead daily customer service operations and provide guidance to the team.
  • Analyze customer satisfaction surveys and drive improvement initiatives.
  • Manage customer complaints proactively and resolve issues with high satisfaction.
  • Collaborate with the Aftersales department to define service goals.
Key Requirements:
  • Experience in customer service, preferably in the automotive industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to analyze data and develop effective solutions.
What We Offer:
  • Salary: Competitive (commensurate with experience).
  • Working hours: Monday-Friday (8:30am - 6:00pm), alternate Saturday (8:30am - 12:30pm).
  • Benefits: 18 days annual leave (up to 24 days with tenure).
About Us:

We are a leading organization in the automotive sector, committed to delivering exceptional customer service and experiences. If you are a motivated and results-driven individual who is passionate about customer service, we encourage you to apply for this exciting opportunity.



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