Automotive Delivery and Customer Experience Specialist
6 days ago
Job Title: Automotive Delivery and Customer Experience Expert
">This is a key role within our organization, responsible for ensuring an exceptional customer experience throughout the vehicle delivery process.
The ideal candidate will have prior experience in customer service or automotive delivery, with excellent interpersonal skills and a passion for delivering outstanding customer experiences. They will also possess strong communication skills, both verbally and in writing, to explain vehicle features and engage with customers.
Key Responsibilities:
- Coordinate and execute the delivery process for new vehicles, ensuring a smooth and professional handover to customers.
- Conduct thorough vehicle walk-throughs, explaining features, technology, and maintenance requirements to customers.
- Ensure vehicles are prepared to the highest standard (cleaned, fueled, and inspected) before delivery.
- Schedule and manage delivery appointments in coordination with sales consultants and customers.
- Deliver exceptional customer service during the delivery process, creating a positive and memorable experience.
- Address customer questions or concerns during delivery, escalating complex issues when necessary.
- Act as the primary point of contact for post-delivery follow-ups to ensure customer satisfaction.
Required Skills and Qualifications:
- Previous experience in customer service, automotive delivery, or a related field.
- Excellent interpersonal skills and a passion for delivering outstanding customer experiences.
- Strong verbal and written communication skills to explain vehicle features and engage with customers.
- Ability to manage multiple delivery schedules and prioritize tasks effectively.
- Basic understanding of electric vehicles (EVs) and their features is a plus; willingness to learn about EVs is essential.
- Comfortable using digital tools to administer surveys, track data, and generate reports.
Benefits:
- Be part of a leading electric vehicle brand committed to sustainability and innovation.
- Work in a dynamic team environment with opportunities for growth and development.
- Directly contribute to customer satisfaction and the success of our organization.
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