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Executive, Customer Support Specialist
2 months ago
Aon Singapore Pte. Ltd. is seeking a highly skilled and experienced Executive, Customer Support to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients and their employees.
Key Responsibilities:- Provide end-to-end administration of clients' employee benefits programmes and provide helpdesk support on phone calls, webchats, and emails for their Japanese employees.
- Handle employee cases and ensure they are managed and addressed promptly.
- Assist and guide employees on the usage of the online benefits portal, including benefits enrolment and e-Claims submission.
- Maintain helpdesk roster and update dashboard to report and measure key performance indicators on calls, webchats, and emails management.
- Adjudicate clients' non-insured benefits claims in accordance with agreed rules and stipulated turnarounds.
- Ensure the accuracy in processing clients' data loaded on Aon's benefit portal and timely processing of employees' enrolments.
- Perform troubleshooting on any technical issues surfaced on the benefits portal encountered by internal or external parties.
- Localize and translate documentations and communications from English to Japanese and vice versa.
- Perform internal acceptance testing and assist with client/user acceptance testing on portal changes where applicable.
- University degree or diploma from a recognized university or polytechnic.
- At least 2 years of customer support and administration experience.
- Prior working knowledge of Employee Benefits (Insurance and Flexible benefits) is an advantage.
- High proficiency in Japanese and English languages; able to read, write, and speak fluent Japanese and English.
- Provide clear, pleasant, and courteous verbal and written communication with proper use of grammar, tone, and pronunciation in Japanese and English.
- Demonstrated ability to multitask, work in team settings, and work independently when required.
- Collaborative, team player with ability to work to high standards.
- Strong interpersonal, communication, and computer application skills.
- Experience using Microsoft suite including Word, Excel, Outlook, PowerPoint, etc.
Aon Singapore Pte. Ltd. is a leading global professional services firm providing a range of risk, retirement, and health solutions. We are committed to helping our clients and colleagues succeed in a rapidly changing world.
We offer a comprehensive benefits package, a diverse workforce, and an agile, inclusive environment that allows you to manage your wellbeing and work/life balance. We also provide opportunities for continuous learning and growth, and we value an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves.
Aon is proud to be an equal opportunity workplace and welcomes applications from all. We provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process, and to perform essential job functions once onboard.
