Front of House Operations Manager

4 days ago


Singapore ELEVEN COLLECTIVE PTE. LTD. Full time

We are seeking a skilled and experienced Service Supervisor to join our Front of House team at ELEVEN COLLECTIVE PTE. LTD.

Overview

ELEVEN COLLECTIVE PTE. LTD. is a modern Asian restaurant that values excellent customer service, teamwork, and professionalism.

Salary and Benefits

The successful candidate can expect a competitive salary range of S$ 4,000 - $5,000 depending on their work experience.

  • Salary: S$ 4,000 - $5,000

In addition to the salary, we offer various benefits including:

  • 5 Days Work Week
  • Monthly Sales Incentive $250 to $500
  • Staff Meals Provided
  • Birthday Benefits
Job Description

The Service Supervisor will oversee daily Front of House operations, train and supervise staff, and ensure compliance with safety/sanitation regulations. The ideal candidate should possess excellent communication skills, be able to manage guest expectations, and handle difficult situations respectfully.

  • Ensure impeccable customer experience for guests
  • Manage guests' expectations and attend to complaints
  • Assist Restaurant Manager in ensuring staff knowledge of SOPs and company brand positioning
  • Coordinate and communicate between Front of House and Back of House teams
  • Organise, supervise, and roster shifts
  • Maintain a healthy work environment for all team members
  • Assist in overseeing beverage programme
  • Assist in monthly inventory and Beverage Perpetuals
  • Manage POS software systems
  • Supervise execution of delivery orders
  • Assist Events team with client events operations
Requirements

To be considered for this role, candidates should have:

  • At least 2 years of hospitality experience in leading and managing a team
  • Positive mindset and approachable demeanour
  • Natural people skills
  • Desire to deliver exceptional customer experiences
  • Excellent communication skills, both written and verbal
  • Confidence with handling POS systems
  • Great time management and problem-solving skills
  • Ability to stay calm, organised, and efficient under pressure


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