Front of House Operations Manager
4 days ago
We are seeking a skilled and experienced Service Supervisor to join our Front of House team at ELEVEN COLLECTIVE PTE. LTD.
OverviewELEVEN COLLECTIVE PTE. LTD. is a modern Asian restaurant that values excellent customer service, teamwork, and professionalism.
Salary and BenefitsThe successful candidate can expect a competitive salary range of S$ 4,000 - $5,000 depending on their work experience.
- Salary: S$ 4,000 - $5,000
In addition to the salary, we offer various benefits including:
- 5 Days Work Week
- Monthly Sales Incentive $250 to $500
- Staff Meals Provided
- Birthday Benefits
The Service Supervisor will oversee daily Front of House operations, train and supervise staff, and ensure compliance with safety/sanitation regulations. The ideal candidate should possess excellent communication skills, be able to manage guest expectations, and handle difficult situations respectfully.
- Ensure impeccable customer experience for guests
- Manage guests' expectations and attend to complaints
- Assist Restaurant Manager in ensuring staff knowledge of SOPs and company brand positioning
- Coordinate and communicate between Front of House and Back of House teams
- Organise, supervise, and roster shifts
- Maintain a healthy work environment for all team members
- Assist in overseeing beverage programme
- Assist in monthly inventory and Beverage Perpetuals
- Manage POS software systems
- Supervise execution of delivery orders
- Assist Events team with client events operations
To be considered for this role, candidates should have:
- At least 2 years of hospitality experience in leading and managing a team
- Positive mindset and approachable demeanour
- Natural people skills
- Desire to deliver exceptional customer experiences
- Excellent communication skills, both written and verbal
- Confidence with handling POS systems
- Great time management and problem-solving skills
- Ability to stay calm, organised, and efficient under pressure
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