
Digital Commerce Coordinator
2 weeks ago
Job Title: Ecommerce and Digital Content Assistant
Job Description
We are seeking a skilled and proactive ecommerce professional to support our daily operations and digital content efforts. As an ecommerce and digital content assistant, you will play a crucial role in managing marketplace accounts, coordinating promotions, executing livestream sessions, and analysing data to drive growth and customer engagement.
Key Responsibilities
- Ecommerce Account Management: Manage and optimize online store accounts (e.g., Shopify, Lazada, Shopee, TikTok Shop, Amazon). Stay updated with platform tools, policies, and promotions. Liaise with platform representatives and resolve issues promptly. Ensure accurate listings, pricing, and promotional compliance.
- Operations & Inventory: Coordinate order fulfillment and inventory accuracy. Monitor deliveries and resolve fulfillment issues.
- Campaigns & Promotions: Plan and execute platform-specific promotions. Collaborate with marketing teams and platform contacts. Track campaign results and recommend optimizations.
- Live Streaming: Plan and host product livestreams. Prepare content, operate tools, and engage audiences. Review metrics and improve performance.
- Data & Insights: Analyse sales, traffic, and campaign data. Recommend improvements to listings and strategies.
- Cross-functional Collaboration: Support customer service improvement and post-sale experience. Work closely with marketing and ops to align efforts.
Requirements
- Minimum 2 years of ecommerce experience across multiple platforms.
- Strong knowledge of platform tools, trends, and updates.
- Experience in live streaming or video commerce is a plus.
- Analytical, organized, and skilled in multitasking.
- Proficient in tools like Excel, Google Sheets, Google Analytics.
- Good communication skills and a strong sense of initiative.
Bonus Skills
- Marketplace promotional tools and SEO for listings.
- Basic content editing for ecommerce visuals.
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