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Digital Commerce Coordinator

2 weeks ago

Singapore Timeo-Performance Full time

Our client is a global travel retailer, distributor and duty-free operator. Due to continued business growth, we are currently partnering them to look for a Digital Commerce Coordinator.

As a member of the Regional team, you will support the projects and daily operations of IT Digital Commerce initiatives within the Asia Pacific region. As a Digital Commerce Coordinator, you will- support in refining Users’ experience and stories and define acceptance criteria for product and process enhancements.
- respond timely to cases logged via ticketing system (Omni-Tracker) for front-end issues. and escalate matters requiring further resolution to the Global Team or external providers while also analysing trends to minimise recurrence of issues.
- support projects through scheduling of project meetings with cross-functional stakeholders, capture key points for documentation and/or follow up and collaborate with stakeholders with thorough follow ups based on agreed timelines.
- support implementation of Google Analytics Tagging process.
- track and report release-specific KPIs such as “Click and Conversion rates” for business units to provide recommendation, when needed.

**Requirements**:

- a Diploma or Degree in Computer Science, Information Systems or a related discipline.
- a relevant experience of 2 to 3 years in coordinating IT projects.
- knowledge in Agile project methodologies (Certified Scrum Product Owner is an advantage), Project / Sprint planning tools such as Jira, Confluence and Miro, and proficiency in MS Office (Excel, PowerPoint, Teams, etc.)
- a working knowledge on SAP ERP system, SAP CRM, SAP Hybris Marketing and Google Analytics is advantageous.
- a detail-oriented and systematic way of organising and setting priorities based on business needs.
- has strong interpersonal and communication skills in managing stakeholders with dedication to see through the execution and final delivery within the agreed timeline.
- a self-motivated team player with a “can-do” attitude and a passion to pursue a career in digital product management.

Registration No: R1110985 / EA License No: 21C0685