Senior Client Success Manager

2 weeks ago

Singapore Overdose Digital Full time

**Our Story**:
Founded in 2016, Overdose has grown out to a family of 450+ staff, with offices across New Zealand, Australia, South East Asia, Europe and the USA. We work in a partnership format with a select group of clients looking for innovation and accelerated growth in a competitive digital landscape.

**About the role**:
The Senior Client Success Manager plays a pivotal role in the Overdose Business. The SCSM is responsible for not only overseeing and executing the success & strategy of our clients, but also contributing to growth and development of junior CS team members, and contributing to business development and client growth.

**Responsibilities**:

- Assisting clients within your portfolio with their strategy, both on a tactical and strategic level.
- Project Managing and orchestrating key activities to execute clients commerce strategies.
- Manage effectively hours within the retainer arrangement of the client, and be transparent with the allocation of these hours.
- In project scenarios, setup the project, allocate tasks, effectively set timelines and ensure all team members understand and adhere to these.
- Adhere to monthly and quarterly reporting for clients. This can vary depending on the client and their arrangement.
- Undertake large strategy reviews/proposals as required, coordinating activity between departments
- Keep regular, positive, transparent and professional communication with your clients.
- Ensure client communication is responded to in a timely and respectful manager.
- Bring new ideas, and direction to clients as and when required.

**Essential skills required**:

- Strong background in digital marketing and project management.
- Exceptional written and verbal communication skills.
- Tertiary qualification in Marketing, Communications or similar.
- Exposure to Google Suite.
- Understanding at a base level of design programs and development languages.
- Understanding at an experienced level of e-commerce platforms - i.e. Shopify, Magento, etc.
- Ability to manage multiple tasks, and adhere to time pressures and deadlines.
- Attention to detail, both for work output to clients, but also during internal review process prior to work being released to clients.

**Perks and Benefits**:

- Full flexible working arrangements.
- Annual 13th-month performance bonus.
- Two Mental Health days off per year.
- Annual training allowance.
- The chance to learn from some of the best eCom leaders all around the world.
- Free day off to celebrate your birthday month.
- Ability to continue your learning and development though globally recognised courses.
- OD Parental Leave policy & support.
- Great humans to work alongside everyday.

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