Global Incident Response Leader

4 days ago

Singapore beBeeIncident Full time $208,000 - $312,000

This position offers the opportunity to lead and optimize our incident management processes and automation, ensuring efficiency and adherence to stringent incident response metrics.

About this role

You will establish and maintain a best-in-class incident response framework, upholding the reliability standards expected of us. Responsibilities include but are not limited to incident classification, escalation, and notification management, along with accountability for key incident response metrics.

  • Develop actionable insights to drive continuous improvement, collaborating with engineering leadership to refine incident detection, response, user communication, and tooling efficacy.
  • Lead the global 24/7 team of regional managers and incident response managers with ability to be hands-on and support frontline on-call with speed, cross-functional collaboration and escalation.
  • Spearhead and manage our AI-First strategy for automation of incident response workflows, partnering with the engineering team to implement required tooling enhancements.
Key responsibilities

Manage relevant TTx metrics, particularly those related to communication and escalation. Collaborate with engineering leadership to implement necessary improvements for each metric.

Your skills and qualifications
  • 5+ years of management experience, including 2+ years of experience managing managers with a proven record in building, growing and transforming teams.
  • Extensive experience (4+ years) leading incident response for complex, large-scale distributed services with high SLOs/SLAs, coupled with deep expertise in crisis management.
  • Demonstrated ability to lead, influence other leaders and deliver complex strategic projects involving multiple stakeholders.
Benefits

This role comes with equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

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