Incident Response Process Optimizer
2 weeks ago
This role focuses on leading and optimizing incident management processes, ensuring efficiency and adherence to stringent incident response metrics. The selected candidate will be responsible for establishing and maintaining a best-in-class incident response framework, upholding the reliability standards expected of Stripe.
About the Team:
The Incident Response team is a global 24/7 team driving incident response and management from detection to resolution. This team ensures API reliability through close collaboration with Reliability Eng and across the Tech Org.
Main Responsibilities:
- Lead the global 24/7 team of regional managers and incident response managers with hands-on support for frontline on-call teams
- Develop and own Stripe's incident response and management strategy and cross-functional roadmap
- Spearhead and manage Stripe's AI-First strategy for automation of incident response workflows
- Enhance Stripe's incident response by implementing improvements derived from analyzing user-facing incidents
- Collaborate closely with executive leadership, engineering, and operations teams to lead significant programs and reshape workflows and metrics concerning reliability and incident operations
Required Skills:
- 5+ years of management experience, including 2+ years of experience managing managers with a proven record in building, growing and transforming teams
- Extensive experience (4+ years) leading incident response for complex, large-scale distributed services with high SLOs/SLAs
- Demonstrated ability to lead, influence other leaders and deliver complex strategic projects involving multiple stakeholders
- Strong analytical skills, and the ability to use data to drive business decisions
- Proficiency in basic incident troubleshooting and a reasonable understanding of system architecture
Benefits:
- Equity - shares in Stripe's growth and success
- Company bonus or sales commissions/bonuses - variable compensation based on performance
- Retirement plans - saving for the future
- Health benefits - comprehensive healthcare package
- Wellness stipends - supporting employees' well-being
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