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Incident Response Leader

2 weeks ago

Singapore beBeeLeader Full time $250,000 - $300,000
Job Description

Lead the global 24/7 team of regional managers and incident response managers with ability to be hands-on and support frontline on-call with speed, cross-functional collaboration and escalation.

Develop and own Stripe's incident response and management strategy and cross-functional roadmap, ensuring it aligns with the company's reputation for reliability.

Spearhead and manage Stripe's AI-First strategy for automation of incident response workflows, partnering with the engineering team to implement required tooling enhancements.

Enhance Stripe's incident response by leading and implementing improvements derived from analyzing user-facing incidents and extracting actionable insights and learnings.

Collaborate closely with executive leadership, engineering, and operations teams to lead significant programs and reshape workflows and metrics concerning reliability and incident operations.

Manage relevant TTx metrics, particularly those related to communication and escalation. Collaborate with engineering leadership to implement necessary improvements for each metric.

Develop user-focused metrics and data to guide Stripe's incident response, reliability strategy, and user communications (including RCAs), ensuring impactful decision-making.



Required Skills and Qualifications

5+ years of management experience, including 2+ years of experience managing managers with a proven record in building, growing and transforming teams.

Extensive experience (4+ years) leading incident response for complex, large-scale distributed services with high SLOs/SLAs, coupled with deep expertise in crisis management.

Demonstrated ability to lead, influence other leaders and deliver complex strategic projects involving multiple stakeholders

Strong analytical skills, and the ability to use data to drive business decisions

Possesses proficiency in basic incident troubleshooting and a reasonable understanding of system architecture. Fluent in using SQL, Splunk, or similar query languages.

Exceptional communication abilities, capable of adapting incident updates for diverse audiences (executives, external users, internal teams).

Affinity for a fast paced work environment, crafting strategic and rapid fixes to high intensity problems with a keen eye for detail and a high bar for quality

Comfort navigating ambiguity, while identifying areas for process improvement and establishing best practices



Benefits
  • Lead the global 24/7 team of regional managers and incident response managers
  • Develop and own Stripe's incident response and management strategy
  • Spearhead and manage Stripe's AI-First strategy for automation of incident response workflows


Others

We're looking for someone who meets the minimum requirements to be considered for the role.

If you meet these requirements, you are encouraged to apply.