Solutions Manager
1 month ago
At Singtel, we strive to create a vibrant and inclusive workforce where diverse perspectives and experiences drive innovation and customer connections. Our non-discriminatory practices and performance-based culture foster collaboration and growth.
As a Solutions Manager, you will provide Pre-Sales Technical Solutions to support Singtel business in Singapore. Your primary responsibility will be to engage customers for in-country Pre-sales technical matters.
- Proactively engage customers for all in-country Pre-sales technical matters.
- Support Sales/Account Managers by providing pre-sales technical support to meet customer requirements and work with System Integrators to design and deliver end-to-end solutions.
- Respond to service provisioning and fault management enquiries and complaints, manage problems to resolutions, including escalations to Local Service Providers and equipment vendors.
Key Responsibilities:
- Provide high-quality pre-sales technical consultation and develop cost-effective, resilient, innovative, and reliable ICT solutions to win proposals and/or tenders and achieve high customer satisfaction.
- Understand customers' networking and communications requirements and provide high-quality network design for customers' global SDWAN and/or MPLS/IP WAN networks.
- Perform the role of overall solution architect integrating network solutions and managed ICT services; ensure ICT solutions proposed by partners meet customer requirements.
- Constantly review customers' network and proactively propose improvements to enhance network performance and achieve network optimization.
- Provide technical support to account managers on Singtel services.
- Conduct presentations on proposed solutions and new technologies to customers.
- Prepare win/loss analysis for proposals/bids/tenders submitted to facilitate continuous improvement of networks designed.
- Ensure quality documentation and updates for customers' network configurations and processes.
- Provide support to project managers and partners in WAN network project implementations and support operations and service managers in post-sales queries when required.
Requirements:
- Degree in Telecommunications/ Electrical/ Electronics/ Computer Science or equivalent qualifications with at least 3 years' experience in a technical position in the Communications/Network or Information Technology related industry.
- CCNA certification required. Those with CCNP/CCIP certification would have an advantage.
- Knowledge of telecommunications related technologies and services such as SDWAN (e.g. Velocloud, Silver Peak), NFV, MPLS, Internet, SIP, Cloud access, wireless/5G technology, networking equipment etc.
- ITIL certification as well as experience in IT such as Messaging and collaboration, security, servers, backup solutions will also be an added advantage.
- Ability to work independently, and communicate effectively with customers, peers, and colleagues.
- Possess good customer handling and presentation skills.
What We Offer:
- Full suite of health and wellness benefits.
- Ongoing training and development programs.
- Internal mobility opportunities.
Your Career Growth Starts Here.
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