Customer Service Hospitality Lead

2 weeks ago


Singapore beBeeHospitality Full time $3,500 - $5,500
Guest Relations Manager Job Description

The Guest Relations Manager plays a vital role in ensuring the smooth operation of front office functions. This includes responsibility for reception, concierge, communications, and the club lounge.

Key Responsibilities:

  • Act as the primary contact for guest issues or hotel emergencies in the absence of senior management team members.
  • Handle all guest complaints and feedback in a professional manner, particularly for Japanese-speaking guests to ensure their needs are met.
  • Collaborate with the sales team on joint calls to Japanese companies.
  • Ensure all reception and cashiering procedures adhere to established standards and procedures.
  • Provide leadership and support to the team through guidance and training.
  • Lead by example and foster a positive work culture that encourages teamwork, accountability, and excellence.
  • Attend daily internal operations meetings in the absence of the Front Office Manager.

Requirements:

  • Strong interpersonal and communication skills.
  • At least 2 years of hospitality experience.
  • Diploma in Hotel Management and/or Diploma in Tourism Studies preferred.
  • Excellent knowledge of Opera system.
  • Proficient in MS Word, Excel, and PowerPoint applications.
  • Basic foundation of F&B service operations knowledge preferred.
  • Able to work weekends/public holidays and 3 rotating shifts.


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