
Hospital Customer Services Representative
4 days ago
The role involves delivering exceptional customer service according to hospital standards and supervising a team of customer service professionals.
Responsibilities:- Meet and assist VIP patients
- Perform ward visitations and maintain records
- Handle complaints and provide service recovery
- Conduct hospital and maternity tours
- Manage administrative duties such as contract renewals and rosters
- Prepare and conduct roll calls or meetings
- Perform other duties assigned by the Head of Department
- Diploma or equivalent in any discipline
- Preferably 3 years of customer service experience in the service industry
- Bilingual - an added advantage
- Pleasant personality with a passion for service excellence
- Good telephone etiquette and customer service skills
- Friendly personality and good listening skills
- Ability to work independently as a team player
- 8.30 am to 6 pm
- 5-day work week, maximum 42 hours
- One Saturday a month to support weekends and public holidays when necessary
- Customer Service Skills
- Listening Skills
- Microsoft Office
- Ability To Work Independently
- VIP
- Service Recovery
- Administration
- Good Communication Skills
- Customer Service
- Service Excellence
- Maternity
- Customer Relations
- Hospitality
- Customer Service Experience
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