Hospital Customer Services Representative

4 days ago


Singapore beBeeCustomerRelations Full time $3,500 - $5,500
Customer Relations Executive

The role involves delivering exceptional customer service according to hospital standards and supervising a team of customer service professionals.

Responsibilities:
  • Meet and assist VIP patients
  • Perform ward visitations and maintain records
  • Handle complaints and provide service recovery
  • Conduct hospital and maternity tours
  • Manage administrative duties such as contract renewals and rosters
  • Prepare and conduct roll calls or meetings
  • Perform other duties assigned by the Head of Department
Requirements:
  • Diploma or equivalent in any discipline
  • Preferably 3 years of customer service experience in the service industry
  • Bilingual - an added advantage
  • Pleasant personality with a passion for service excellence
  • Good telephone etiquette and customer service skills
  • Friendly personality and good listening skills
  • Ability to work independently as a team player
Working Hours:
  • 8.30 am to 6 pm
  • 5-day work week, maximum 42 hours
  • One Saturday a month to support weekends and public holidays when necessary
Skills:
  • Customer Service Skills
  • Listening Skills
  • Microsoft Office
  • Ability To Work Independently
  • VIP
  • Service Recovery
  • Administration
  • Good Communication Skills
  • Customer Service
  • Service Excellence
  • Maternity
  • Customer Relations
  • Hospitality
  • Customer Service Experience


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