Customer Service Specialist

2 weeks ago

Singapore Upper Spring Consulting Full time

**Job Category**:Health Care & Lifestyle**Job Type**:Permanent**Job Location**:Singapore- We are representing our client (an established leading Hospital Group) to look for a an experienced customer service specialist (hospital billing) to augment their existing team. This role will perform admission of patients, handles customers’ queries pertaining to bill estimation, provide diagnosis/surgical codes, generate reports, and review Medical Record notes.
- Responsibilities- Perform registration and answer to any bill estimation enquiries-
- Assist to provide diagnosis / surgical codes in absence of clinical coder-
- Monitor in-flight accounts and engage payors to discuss payment arrangements-
- Work with Drs/clinics to arrange for medical evacuation plans-
- Work with various stakeholders on medical complaint cases-
- Explain bills to patients/next-of-kin- Requirements- Diploma/Degree in any relevant discipline, preferably Nursing / Medical related-
- Nursing / Medical knowledge in medical diagnosis and surgical procedures -
- Good communication skills (verbal/written)-
- Experience in Leading/Supervising a team-
- Positive Attitude

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