Library Operations Manager

1 week ago

Singapore beBeeLibraryOperationsManager Full time $50,000 - $70,000
Job Title: Library Operations Manager

 

This is an exciting opportunity to join our team as a Library Operations Manager. As a key member of the library staff, you will play a vital role in ensuring the smooth operation of our libraries.

The successful candidate will have excellent communication and interpersonal skills, with the ability to work independently and collaboratively as part of a team. They will also possess strong organizational and problem-solving skills, with a high level of attention to detail.

Responsibilities:

  • Provide efficient and high-quality Service Desk duties that align with our service excellence standards, including After Office Hours (AOH) services during designated weekday evening and weekend opening hours.
  • Perform and supervise collection maintenance activities for optimal resources accessibility.
  • Operate the Alma Library Management System efficiently and effectively.
  • Analyse current library processes and identify opportunities for improvement.
  • Train, guide and lead a pool of Student Assistants on delivering library operational tasks and procedures.
  • Monitor and provide timely feedback on user spaces in the libraries in terms of cleanliness and condition.
  • Troubleshoot and maintain library equipment.
  • Contribute to service or space transformation initiatives or projects.
  • Perform administrative tasks which include rostering of staff and Student Assistants, budget tracking, and procurement.
  • Provide relevant data and reports from the library system to facilitate decision-making by management.
  • Support workplace safety by assisting in safety-related tasks.
  • Any other tasks assigned by the reporting officer.

Requirements:

  • A bachelor's degree or diploma (in any field).
  • Minimum of 3 years' experience in customer service-related industry.
  • Proficient in MS Office Word, Excel and PowerPoint.
  • Experience in operations, customer service or communications role in academic libraries or large libraries.
  • Experience in executing innovation-driven or process improvements projects.
  • Experience in developing communication plans or stakeholder management in education industry.
  • Service-oriented mindset with focus on customer service.
  • Strong communication skills in customer interactions, presentation to stakeholders and training delivery.
  • Organized and detail-oriented with ability to analyse processes and identify areas for improvements.
  • Able to work independently and collaboratively in a team.
  • Able to adapt and thrive in rapidly changing, complex and ambiguous environment.
  • Familiarity with library management systems and some knowledge in data analysis will be an added advantage.
  • Experience in Project Management will be an added advantage.

Working Hours:

Mondays to Thursdays: 8.30 am to 5.45 pm

Friday: 8.30 am to 5.15 pm

Deliver after-office-hours (AOH) services during weekday and weekend opening hours:

  1. Weekdays (estimated once a week)

Monday to Thursday : 2.45pm – 9.45pm

Friday: : 3.30 – 9.45pm

Saturday (estimated once a month)

Working hours: 8.15am – 5.15 pm

  • There are AOH services on Sundays from 9.15am – 4.30pm, at pre- and during examination period, of which library colleagues would be informed in advance on the duty roster.

Contract Period: August 2025 - March 2026

Location: Nanyang Avenue

EA License No.: Shanice Lim Xin Ni

Reg. No.: R22110485

  • Library Officer

    2 weeks ago

    Singapore LIBRARY & ARCHIVES SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesLibrary & Archives Solutions Pte Ltd (LAAS) incorporated in 2000, is a wholly-owned company of the National Library Board (NLB) of Singapore. It is created to be the sole distributor of products and services of NLB. The Company plans to reach out to the library industry to exert leadership in library innovations, as well as provide...

  • Library Operations Manager

    1 week ago

    Singapore beBeeLibraryOperationsManager Full time

    Job Title: Library Operations Manager This is an exciting opportunity to join our team as a Library Operations Manager. As a key member of the library staff, you will play a vital role in ensuring the smooth operation of our libraries. The successful candidate will have excellent communication and interpersonal skills, with the ability to work...

  • Library Officer, Reader Services

    1 week ago

    Singapore NLB National Library Board Full time

    National Library [What the role is:] To provide reference and research information services that are timely, useful and accessible to the library users through the provision of reference and customer services, management of Singapore’s heritage collection/content, promotional, administrative activities and projects so as to contribute towards the...

  • Assistant Manager/Associate Librarian, Public Libraries

    2 weeks ago

    Singapore National Library Board Full time $45,000 - $60,000 per year

    We can offer you:A chance to Impact the Community, bridge gaps and empower everyone with the opportunity for learning and discovery. An opportunity to Innovate and Push Boundaries. We value ideas, curiosity and a passion for innovation to transform our libraries and archives. An organisation that Cares for your Growth and Wellbeing through investment in...

  • Assistant Manager/Associate Librarian, Public Libraries

    2 weeks ago

    Singapore National Library Board Full time $40,000 - $60,000 per year

    We can offer you:A chance to Impact the Community, bridge gaps and empower everyone with the opportunity for learning and discovery. An opportunity to Innovate and Push Boundaries. We value ideas, curiosity and a passion for innovation to transform our libraries and archives. An organisation that Cares for your Growth and Wellbeing through investment in...

  • Library Officer, Nl/reader Services

    6 days ago

    Singapore NLB National Library Board Full time

    [What the role is] The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore. At NLB, you can look forward to a flexible, hybrid work environment with...

  • Associate Librarian, Public Libraries

    6 days ago

    Singapore NLB National Library Board Full time

    Associate Librarian (Public Libraries) [What you will be working on] - Develop and implement new digital and physical library programmes and services. - Organise, co-curate and facilitate programmes for target service segments and relevant community partners (e.g. story-telling, bookclubs, community programmes). - Conduct programmes to engage community...

  • Library Operations Supervisor

    1 week ago

    Singapore beBeeOperation Full time $4,500 - $5,500

    **Job Title:** Library Operations ManagerAs a skilled and experienced Library Operations Manager, you will be responsible for leading a team of operation staff to provide essential public library shelving operation maintenance work under the guided operation flow for a specific collection. The role involves planning, managing, and supervising day-to-day...

  • Senior Library Operations Manager

    7 days ago

    Singapore beBeeOperations Full time $90,000 - $120,000

    Key Roles and Responsibilities:The successful candidate will be responsible for overseeing the daily operations of our libraries. Key responsibilities include providing efficient Service Desk duties, performing collection maintenance activities, operating the library management system, and analyzing current processes to identify opportunities for...

  • Library Operations Coordinator

    7 days ago

    Singapore beBeelibrary Full time $60,000 - $75,000

    Job Title:Library Operations CoordinatorAbout the Role:This role involves providing efficient and high-quality service desk duties, supervising collection maintenance activities, and operating the library management system.Key Responsibilities:Provide effective service desk duties in line with our library excellence standards.Oversee collection maintenance...