Front Desk Customer Service Professional

3 days ago

Singapore beBeeCustomer Full time $3,200 - $4,800
Job Overview:

The Front Desk Receptionist plays a pivotal role in providing exceptional customer service to students, teachers, parents, vendors, and school stakeholders. The ideal candidate will be responsible for attending to all incoming phone calls, enquiries, and deliveries promptly, while managing office administrative tasks with ease.

With a minimum of 2 years experience in front desk reception duties, the successful candidate will possess good communication and interpersonal skills, able to read, write, and converse fluently in English. A warm personality with excellent customer service skills and telephone etiquette is essential.

Key Responsibilities:
  • Attend to all incoming phone calls, enquiries, and deliveries efficiently
  • Manage office administrative tasks including data entry, preparing Word documents & Excel spreadsheets, office supplies inventory taking, and making trips to the Post Office
  • Call and engage with parents on administrative matters e.g., GIRO & Edusave applications, financial aid supporting documents etc.
  • Prioritise important and urgent tasks and multi-task across different work areas efficiently
  • Man the General Office reception counter and ensure it is clean and tidy
  • Assist with other ad-hoc tasks as assigned by the school
Requirements:
  • Minimum 2 year's experience in front desk reception duties
  • Relevant front desk reception experience in schools, especially primary schools, shall be preferred
  • Good communication and interpersonal skills
  • Able to read, write, and converse fluently in English
  • Warm personality with excellent customer service skills and telephone etiquette
  • Able to exercise initiative, work independently, and as a team

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