Application System Specialist

4 days ago

Singapore beBeeApplication Full time $70,000 - $120,000

Job Title: Application Support Specialist

Description:

The ideal candidate will have a strong background in application support, with a focus on security-critical environments. They will be responsible for providing level 2/3 support for internal and external users of Security Management Systems and integrated applications.

The selected individual will work closely with physical security and software development teams to optimize performance and integrate new features. They will also be responsible for managing and supporting integrations with Active Directory, LDAP, SAML, OAuth, and HR or credentialing systems.

The role requires a solid understanding of ITIL processes, including Incident, Problem, and Change Management. Experience with ticketing and workflow tools like ServiceNow or Remedy is also essential.

A strong grasp of key system health metrics, such as CPU, memory, disk I/O, network latency, application uptime, and synthetic testing, is required. The ideal candidate will also have hands-on experience with Windows and Linux/Unix server environments.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
  • 5 to 7 years of experience in Application Support and IT Operations, preferably in a security-critical environment.
  • 3 to 6 years of experience in monitoring/observability, IT infrastructure, or DevOps.
  • Proven track record of supporting enterprise-level applications in production, with performance and availability SLAs.
  • Familiarity with scripting languages such as Bash, Python, or PowerShell to automate monitoring and support tasks.
  • Practical expertise with Splunk (log ingestion, alerts, dashboards), Grafana (dashboarding, metrics integration), Nagios (service checks, plugin development), and AppDynamics (APM setup, performance monitoring).
  • Detailed knowledge of security system architectures and protocols, including Genetec, LenelS2, Honeywell, Avigilon, Milestone, AMAG.
  • Exposure to cloud platforms (AWS, Azure, GCP), Docker, and Kubernetes is a plus.

About the Role:

This is an excellent opportunity for a motivated and experienced application support specialist to join our team. If you are looking for a challenging role that will utilize your skills and experience, we encourage you to apply.

We Are Looking For:

  • A highly skilled and experienced application support specialist.
  • Someone with a strong background in security-critical environments.
  • An individual who can work effectively in a team environment.

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