Enterprise Technical Consultant

3 days ago


Singapore RED HAT ASIA PACIFIC PTE LTD Full time

At Red Hat Asia Pacific PTE LTD, we are seeking an experienced Enterprise Technical Consultant to join our team in Singapore. This is a key role for our South East Asia Technical Account Management Team, and the ideal candidate will work closely with our Engineering, Products and Technologies, Product Management, and Global Support teams.

About the Role

This position requires a highly skilled and experienced engineer to serve as a trusted advisor to our key strategic accounts. The successful candidate will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. Key responsibilities include:

  • Managing and growing customer relationships by delivering attentive, relationship-based support
  • Building a sense of trust with customers and serving as their advocate within Red Hat
  • Performing technical reviews and sharing knowledge to identify and prevent issues
  • Gaining an understanding of customers' technical infrastructures and environments, hardware, and offerings
  • Creating customer engagement plans and keeping documentation on customer environments up-to-date

The ideal candidate will have 5+ years of experience working in a customer support, development, engineering, or quality assurance (QA) organization, with a strong ability to manage multiple issues and projects with a focus on detail. A deep understanding of enterprise architecture and strategic business drivers is also required. In addition, experience with Red Hat Enterprise Linux (RHEL), Docker, Kubernetes, and Ansible is essential.

We offer a competitive salary range of SGD $80,000 - SGD $120,000 per annum, depending on experience, plus benefits such as medical insurance, paid vacation leave, and opportunities for professional growth and development. If you are a motivated and dedicated individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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