Event Operations Manager

5 days ago

Singapore CK STAR ENTERTAINMENT PTE. LTD. Full time
Job Description

We are seeking a highly skilled Event Operations Manager to join our team at CK STAR ENTERTAINMENT PTE. LTD.

The primary role of the Event Operations Manager is to provide support to the General Manager and other assigned personnel, in a professional and timely manner.

This individual must possess excellent communication, negotiation, leadership, and people management skills, with the ability to work with fellow partners, management, and colleagues to execute events within tight schedules and stipulated budgets.

Key Responsibilities:
  • Define project scopes, propose venues, and develop event layouts and seating plans
  • Maintain good relationships with stakeholders and source new stakeholders as required
  • Liaise and negotiate with stakeholders to balance cost efficiency and optimum performance for events
  • Create and propose profit and loss budgets for different project profiles
  • Develop and oversee operation plans from start to end of events, including contingency and risk management plans
  • Coordinate with vendors such as transportation, accommodation, production, ticketing agents, and venues to ensure adherence to event plans and budget
  • Oversee and manage event expenditure within event budgets, liaise with finance on invoicing and payment matters to ensure timely settlement
  • Manage artiste management requirements for events
  • Manage escalated customer enquiries, requests, and feedback promptly and professionally
  • Comply with various event policies and procedures to ensure they adhere to government rules and regulations
  • Manage a team of 3-4 members in the operations department and task them to different projects
  • Evaluate latest technology trends to spur innovation in events and customer experience
  • Recommend measures to improve processes and adopt best practices
  • Resolve project issues and deviations to ensure projects are executed as planned
  • Review project deliverables to ensure they adhere to event plans
  • Explore and manage other projects within the team such as exhibitions, merchandise, and customer experience programs
  • Support ad-hoc projects directed by the General Manager

Required Skills and Qualifications:

  • Possess at least a Diploma with specialization in Events Management, Mass Communication, or Project Management preferred
  • Preferably at least 4 years of relevant project management experience, preferably in the field of Events, Entertainment, or Exhibition
  • Strong interest in the music/entertainment or exhibition industry and possess great knowledge in music trends
  • Great attention to detail, highly responsible, and takes pride and ownership in work done
  • Excellent people managing skills
  • Highly independent and resourceful team player with impeccable integrity
  • Strong communication, negotiation, interpersonal, quick problem-solving, time management, and planning and organizational skills
  • Able to multitask, work well in a diverse and dynamic environment, and under pressure during events
  • Fluent in written and spoken English; other language proficiency such as Mandarin/Korean/Cantonese is a plus given that you will be interacting with artiste and team who are from other countries and might only speak comfortably in their native language
  • Comfortable and have readiness to work longer and irregular hours, including weekends during event periods

Salary: SGD $60,000 - SGD $80,000 per annum, depending on experience and qualifications

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