Top Centre Manager for Sales and Operations
3 days ago
Aureus (Thomson Plaza) PTE. LTD. is seeking a highly skilled Centre Manager to lead our team in sales and operations.
About the RoleWe are looking for an experienced leader who can enhance centre experience, drive sales growth, and promote a positive work environment aligned with company values.
Key Responsibilities:- Performance Enhancement and Feedback: Regularly evaluate front desk team performance, provide constructive feedback, and implement improvement plans to ensure excellent service delivery.
- Centre Experience: Oversee logistical and facilities maintenance operations to maintain a seamless and well-maintained working environment, comparable to a 5-star hotel experience.
- Sales and Growth: Achieve assigned monthly lead generation, sales/enrolments, and lead-conversion targets, while mentoring team members to achieve their individual targets.
- Workplace Culture and Etiquette: Promote a positive work environment, address challenges, and organize staff welfare events to achieve a target employee satisfaction index score.
- Customer Relationship Management: Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members.
- Minimum 2 years of experience in a related field and at least 1 year in a team-leader position.
- Availability to work on both weekends with two weekdays off days.
- Strategic mindset, critical thinking, and strong verbal and written communication skills.
- Goal-driven individual with the ability to focus and prioritise tasks that drive centre growth.
- Strong commitment to compliance and ethical business practices.
- Estimated salary range: SGD $4,500 - SGD $6,000 per month, depending on experience.
- Medical and insurance coverage.
- 14 days of annual leaves and sick leaves.
- In-house learning, development, and training opportunities.
- Professional career development opportunities.
- Complimentary music lessons.
- Vibrant and supportive company culture.
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