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Golf centre operation manager

1 month ago

Singapore PRO GOLF SG PTE. LTD. Full time

If you're interested in working for a dynamic, growing company with room for advancement and excellent opportunities for education, then GOLFTEC Singapore is the place for you.About UsGOLFTEC is the global leader in golf instruction with millions of lessons taught and more than 200 centres across the USA, Canada, Japan, China, Hong Kong, and Singapore. Since 1995, we have been focused on one central mission—to help people play better golf. With an unwavering commitment to that goal, we provide a place where golfers of all ages and ability levels can work with an expert in golf instruction to build a game improvement plan customized to their specific needs and goals.GOLFTEC Singapore is an exclusive licensed franchisee of the proven GOLFTEC model, combining excellent golf teaching professionals and proprietary technology to provide world class golf instruction and custom club fitting services in our 6-bay flagship centre in Raffles Place. For additional information about us, visit Operation Manager Responsibilities:Manage center day-to-day business operation, ensuring the center is in top condition at all times, and supervising center transactions and merchandise purchases.Develop and implement plans and strategies for achieving center sales, merchandise, and service profit targets. Prepare and analyze monthly reports, conduct bi-weekly center-wide employee and coach meetings.Forecast and analyze monthly center performance, develop marketing plans, and recommend, prepare, and execute advertising and promotion plans, budgets, and schedules.Oversee digital marketing for better customer engagement and business growth.Prepare and execute manpower plans and recruitment, check and approve department’s monthly staff roster.Manage operation budgets and expenses (including manpower expenses).Enhance GOLFTEC online shop sales by maximizing synergy with the Marketing department and coaching team to drive center business and conversions.Collaborate with club brand vendors and business partners for the most favorable terms and conditions.Conduct effective performance management and appraisal of staff.Keep up to date on business trends and brand product knowledge.Enhance and upgrade customer service levels based on customers’ requirements and feedback, increase center renewals and referrals.Resolve customer complaints and obtain customer feedback.Comply with Company’s policies, rules, and regulations and abide by social rules and regulations.Maintain in confidence all confidential information owned or used by the Company.Requirements:Bachelor's degree in business, marketing, or related fields.Applicants must have experience in the operation of a business with over 10 employees.Minimum 3 years of relevant experience in hospitality management, golf facilities, high-end clubs/restaurants, or retail operations.Strong leadership, organizational, and analytical skills.Excellent communication and negotiation skills.Proficient in Microsoft Office applications.#J-18808-Ljbffr