IT Team Lead
2 days ago
About CGS International
We are an award-winning and market leading integrated financial services provider, ranked among the top securities houses in Asia.
Our team taps on our wealth of global and ASEAN insights to offer equities trading, leveraged products, wealth management, investment banking, equities research, Shariah-compliant financing, fixed income, currency and commodities, structured products, and prime brokerage services in over 15 countries and regions.
We are trusted by more than 15 million customers globally.
Job Overview:
The IT Team Lead - Service Delivery Specialist will oversee the IT Helpdesk operation and team, ensuring timely resolution of incidents and requests.
Key Responsibilities:
- Manage procurement, configuration, deployment and maintenance of end user devices (laptops, desktops, mobile).
- Oversee ticket management, performance metrics (KPI, SLA) and improve processes
- Ensure standardized operating system across devices.
- Manage the lifecycle of IT Assets from and inventory management.
- Monitor and optimize cloud solutions to ensure they are running efficiently and cost-effectively.
- Provide advanced troubleshooting guidance and support for complex technical issues.
Requirements:
To succeed in this role, you will need:
- Strong leadership and team management capabilities.
- Excellent communication skills, both written and verbal, with the ability to present to management and stakeholders.
- Strong problem-solving skills and the ability to make quick decisions in a high pressure environment.
- 5-6 years of established experience in leading a team and service delivery role or equivalent.
- At least 2 years of experience managing Helpdesk team resources and IT inventory management.
- Certification in IT Management (eg. ITIL,) similar field.
- Possess good interpersonal skills to work with users and teammates from different work cultures and an analytical mindset to resolve and provide solutions.
Estimated Salary: SGD 80,000 - SGD 120,000 per annum, depending on experience.
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