Team lead, ccs
3 weeks ago
About UsAt DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day.
ResponsibilitiesConduct monthly auditing on team’s calls in accordance to guidelines and SLA
Coordinate with BU/stakeholders to handle and resolve cases, requests or enquiries
Escalate the issues, needs and insights to Management when necessary
Ensure prompt printing and mailing of collaterals/sending daily SMS in accordance to SOP
Conduct case management monitoring in CRM system, call recording retrieval, investigation and coaching when necessary
Conduct systems, hardware, hotlines and recording testing
Conduct monthly staff performance coaching and mentoring
Manage staffing and leave matters
Ensure service outcome and KPIs are met
Provide shifts updates on service level, draw insights by periodically reviewing past calls
RequirementsDiploma in any discipline
At least two years of supervisory experience in a customer service/contact centre environment
Computer literate with good supervisory, communication, interpersonal and management skills
Comfortable communicating in other languages may be required as the incumbent will need to front escalation/cases predominantly from members of the public
Proficient in MS Word, MS Excel, and MS Power Point
Good verbal and written presentation skills
Self-motivated and ability to work independently#J-18808-Ljbffr
-
Oracle cc&b and java developer
3 weeks ago
Singapore TECH AALTO PTE. LTD. Full timeCC&B Java DeveloperLocation:SingaporeExperience:6-8 yearsJob DescriptionWe are seeking an experiencedCC&B Java Developerto join our team. This role combines expertise inOracle Customer Care and Billing (CC&B)with strong Java development skills, enabling the candidate to deliver robust solutions for billing, customer care, and other critical functionalities....
-
Oracle cc&b and java developer
3 weeks ago
Singapore TECH AALTO PTE. LTD. Full timeCC&B Java Developer Location: Singapore Experience: 6-8 years Job Description We are seeking an experienced CC&B Java Developer to join our team. This role combines expertise in Oracle Customer Care and Billing (CC&B) with strong Java development skills, enabling the candidate to deliver robust solutions for billing, customer care, and other critical...
-
Ccs-head of team lpe
1 month ago
Singapore Crédit Agricole Group Full timeMain responsibilities: As the leader of a team (of 20-30 team members comprising tech and domain experts): Supervise and oversee PAS/LPE Team. Plan, organize, and prioritize the work assigned to the team in order to meet committed deadlines and other agreed milestones. Identify, evaluate, and report issues and risks to ensure corrective and/or preventive...
-
Ccs-head of team lpe
1 month ago
Singapore Crédit Agricole SA Full timeCCS-Head of Team LPE (Local Payment Engines) General information Entity About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022). With 8,600 employees in...
-
CCS-Head of Team LPE
3 days ago
Singapore Crédit Agricole SA Full timeCCS-Head of Team LPE (Local Payment Engines)General information Entity About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022). With 8,600 employees in...
-
Associate Professor
2 days ago
Singapore National University of Singapore Full timeJob Title: Associate Professor / Professor (CCS+D)Posting Start Date: 11/11/2024Centre for Clinician-Scientist Plus Development (CCS+D)The SingHealth Duke-NUS Academic Medical Centre (AMC) draws on the collective strengths of SingHealth and Duke-NUS Medical School (Duke-NUS) to drive the transformation of healthcare and provide affordable, accessible and...
-
CCS-Head of Team LPE
2 months ago
Singapore Crédit Agricole SA Full timeCCS-Head of Team LPE (Local Payment Engines) Business Type Types of Jobs - IT, Digital et Data Job Title CCS-Head of Team LPE (Local Payment Engines) Contract Type Permanent Contract Job Summary Main Responsibilities: Supervise and oversee PAS/LPE Team of 20-30 members comprising tech and domain experts. Plan, organize and prioritize the work...
-
Ccs-head of team lpe
1 month ago
Singapore Crédit Agricole SA Full timeCCS-Head of Team LPE (Local Payment Engines) Business Type Types of Jobs - IT, Digital et Data Job Title CCS-Head of Team LPE (Local Payment Engines) Contract Type Permanent Contract Job Summary Main Responsibilities: Supervise and oversee PAS/LPE Team of 20-30 members comprising tech and domain experts. Plan, organize and prioritize the work assigned to...
-
Associate Professor
24 hours ago
Singapore National University of Singapore Full timePress Tab to Move to Skip to Content Link Job Title: Associate Professor / Professor (CCS+D)Posting Start Date: 11/11/2024Job Description: Centre for Clinician-Scientist Plus Development (CCS+D)The SingHealth Duke-NUS Academic Medical Centre (AMC) draws on the collective strengths of SingHealth and Duke-NUS Medical School (Duke-NUS) to drive the...
-
Technical Team Lead
3 weeks ago
Singapore Crédit Agricole CIB Full timeJob Description:The Technical Team Lead - Payment Application Services will be responsible for overseeing the CCS/PAS team, ensuring adherence to bank standards and norms. The successful candidate will plan, organize, and prioritize work assigned to the team to meet committed deadlines and milestones.Main Responsibilities:Serve as a leader of a team of 10-20...
-
CCS KR Agent
3 days ago
Singapore DHL Full timeCOMPANY DESCRIPTION DHL International GmbH is an American German courier, parcel, and express mail service which is a division of the German logistics company Deutsche Post DHL. Deutsche Post DHL is the world's largest logistics company, now in over 220 countries and territories worldwide, particularly in sea and air mail. DESIGNATION : [DHL] CCS KR...
-
CCS Leader for Local Payment Innovations
3 weeks ago
Singapore Crédit Agricole CIB Full timeImagine joining a dynamic team at Crédit Agricole CIB, where you'll play a pivotal role in shaping the future of local payment innovations. As CCS Leader for Local Payment Innovations, you will oversee the development and implementation of cutting-edge solutions that drive business growth and customer satisfaction.The ideal candidate has a deep...
-
Team lead, ccs
4 weeks ago
Singapore This Is An IT Support Group Full timeAbout Us At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.Under...
-
Technical team manager
4 weeks ago
Singapore Team Relax Full timeSince our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...
-
Singapore TECH AALTO PTE. LTD. Full timeJob OverviewWe are seeking a skilled CC&B Java Developer to join our team at TECH AALTO PTE. LTD. in Singapore.About the RoleThis exciting opportunity combines expertise in Oracle Customer Care and Billing (CC&B) with strong Java development skills, enabling the candidate to deliver robust solutions for billing, customer care, and other critical...
-
Senior analyst
3 weeks ago
Singapore Energy Market Authority Full timeCarbon Capture and Storage (CCS) is a key decarbonisation pathway for Singapore to achieve our international climate targets, particularly for hard-to-abate, emissions-intensive sectors such as energy & chemicals, power, and waste. The CCS Programme Office (CCSPO) is responsible for developing and implementing the first cross-border CCS project in...
-
Senior Analyst
4 days ago
Singapore Energy Market Authority (EMA) Full timeCarbon Capture and Storage (CCS)is a key decarbonisation pathway for Singapore to achieve our international climate targets, particularly for hard-to-abate, emissions-intensive sectors such as energy & chemicals, power, and waste. The CCS Programme Office (CCSPO)is responsible for developing and implementing the first cross-border CCS project in Singapore,...
-
Recruitment lead, internal
2 days ago
Singapore Prestige Professions Pte Ltd Full time• Highest salary package in market (with attractive bonuses) • Promising career prospect • Conducive work environment Job Scopes: Oversee and lead recruitment team Manage all aspects of recruitment; reviewing job descriptions, posting job advertisements, sourcing, scheduling/conducting interviews, offering Partner and liaise with respective departments...
-
Senior analyst
3 weeks ago
Singapore Energy Market Authority Full timeCarbon Capture and Storage (CCS)is a key decarbonisation pathway for Singapore to achieve our international climate targets, particularly for hard-to-abate, emissions-intensive sectors such as energy & chemicals, power, and waste. TheCCS Programme Office (CCSPO)is responsible for developing and implementing the first cross-border CCS project in Singapore,...
-
Lead Early Childhood Educator
5 days ago
Singapore SUNFLOWER PRESCHOOL @ HOUGANG CC (PRIVATE LIMITED) Full timeSUNFLOWER PRESCHOOL @ HOUGANG CC (PRIVATE LIMITED) is seeking a dedicated and passionate Pre-School Mandarin Teacher to join our team.Job DescriptionWe are committed to providing a nurturing environment that fosters the holistic development of children. As a Pre-School Mandarin Teacher, you will play a vital role in creating a secure and engaging learning...