Team Lead

1 month ago


Singapore OPUS IT SERVICES PTE LTD Full time
Roles & Responsibilities

Key Responsibilities:

Team Leadership and Management:

  • Supervise, coach, and mentor a team to meet performance goals.
  • Conduct regular one-on-one and team meetings to provide feedback and share updates.

Operational Oversight:

  • Monitor daily operations to ensure compliance with company policies, procedures, and SLAs (Service Level Agreements).
  • Manage team schedules, attendance, and workload distribution to maintain efficiency.
  • Address escalated customer issues, ensuring prompt resolution and satisfaction.

Performance Monitoring and Reporting:

  • Track and analyze team performance metrics.
  • Prepare and present reports on team performance, identifying areas for improvement and implementing corrective actions as needed.
  • Recognize and reward high-performing team members.

Process Improvement:

  • Identify opportunities to streamline operations, improve workflows, and enhance customer experience.
  • Collaborate with management and cross-functional teams to implement process enhancements.

Customer Focus:

  • Ensure the team delivers exceptional service that aligns with company values and customer expectations.
  • Actively gather and address customer feedback to continuously improve service quality.

Job summary

This role is ideal for a motivated leader who thrives in a dynamic environment and is passionate about driving team success.


Tell employers what skills you have

Coaching
Leadership
Microsoft Excel
Customer Experience
Process Improvement
Interpersonal Skills
Service Level
Compliance
Team Leadership
Communication Skills
Team Lead
Customer Focus
Team Player
Customer Service
Software Development

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