Senior Team Manager
1 day ago
**Job Summary:**
We are seeking a highly motivated and experienced Team Lead to join our team at OPUS IT SERVICES PTE LTD. The ideal candidate will have excellent leadership and management skills, with a proven track record of driving team success.
**About the Role:
This is an exciting opportunity for a driven leader who is passionate about delivering exceptional service and driving business growth. As a Team Lead, you will be responsible for leading a high-performing team, developing and implementing strategies to improve operational efficiency, and ensuring seamless customer experience.
**Responsibilities:
- Team Leadership: Supervise, coach, and mentor a team to meet performance goals, conduct regular one-on-one and team meetings to provide feedback and share updates.
- Operational Oversight: Monitor daily operations to ensure compliance with company policies, procedures, and SLAs, manage team schedules, attendance, and workload distribution to maintain efficiency, address escalated customer issues, ensuring prompt resolution and satisfaction.
- Performance Monitoring and Reporting: Track and analyze team performance metrics, prepare and present reports on team performance, identifying areas for improvement and implementing corrective actions as needed, recognize and reward high-performing team members.
- Process Improvement: Identify opportunities to streamline operations, improve workflows, and enhance customer experience, collaborate with management and cross-functional teams to implement process enhancements.
- Customer Focus: Ensure the team delivers exceptional service that aligns with company values and customer expectations, actively gather and address customer feedback to continuously improve service quality.
**Requirements:
- A strong background in leadership and management, with a proven track record of driving team success.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with team members and stakeholders.
- Ability to analyze complex problems and develop effective solutions.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
**What We Offer:
- A competitive salary range of SGD $80,000 - SGD $120,000 per annum.
- A comprehensive benefits package, including medical insurance, retirement plan, and paid leave.
- Ongoing training and development opportunities to help you grow your career.
**How to Apply:
If you are a motivated and experienced leader looking for a new challenge, please submit your resume and cover letter to us today. We look forward to hearing from you
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