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Front Desk Liaison

3 weeks ago

Singapore beBeeCustomer Full time $3,500 - $5,000
Job Title: Front Office Executive

We are seeking a highly skilled and dedicated individual to join our team as a Front Office Executive.

  • This is a dynamic role that requires excellent communication skills, attention to detail, and the ability to work well under pressure.

The ideal candidate will have a minimum of 2 years customer service experience, be service-oriented, and possess strong written and spoken English language skills.

  • Key responsibilities include:
    1. Responsible for all duties at the reception desk, including checking-in and out guests, posting bills, and updating correspondence.
    2. Efficiently handle cash, credit card, and payment transactions in accordance with standard operating procedures.
    3. Provide information, recommendations, and resolve guest concerns and feedback to ensure high-level service excellence.
    4. Monitor and track guest satisfaction, implementing service innovation, improvement, and sustainability plans to continuously improve.
Requirements:
  • A minimum of 2 years customer service experience.
  • Service-oriented and a team player.
  • Conversant in written and spoken English.
  • Proficient in OPERA is an added advantage.