Singapore Operations Manager

4 weeks ago


Singapur, Singapore BSI Full time

At BSI, we are seeking a highly skilled and experienced Operations Manager to lead our Singapore operations team. The successful candidate will be responsible for managing a team of assessors/auditors to deliver successful assessment days, ensuring overall operational efficiency and effectiveness.

Key Responsibilities:

  • Manage key performance and financial indicators to ensure P&L delivery.
  • Respond to client complaints and queries to ensure high standards of customer service.
  • Maximize and control gross margin across our delivery.
  • Responsible for Auditor Development and efficient use of resource.
  • Ensure compliance process across all operation and flag poor sales practices for corrective actions.
  • Multiskilling focused on business needs, product mix and sector strategy.
  • Maintains records of approved list of Associate Auditors and Technical Specialists.
  • Customer Satisfaction/Clients Attrition rate/Driving Force/Complaints/Dissatisfaction Flag case handling/Staff Ratio and workflow optimization/Associate Auditors Usage vs. Internal Resources' contracts & audit-day rates vs. chargeable rate to client/Staff Ratio/Multiple qualification assessor ratio/Client On boarding Lead time.
  • Ensure client centricity promises delivery (TAT, VoC).
  • Lead the adoption of Hybrid Audit delivery model and other relevant developments and innovations.
  • Ensure the teams are effectively using the relevant tools such as BSI PG, eReport, One Resourcer, Connect, etc.

Requirements:

  • Existing experience in Certification Body business, with qualified ISO Standards Auditor background.
  • Proven experience of developing, motivating and leading a team.
  • The ability to develop effective relationships, and therefore operate successfully at all levels, within and outside the organization, is essential, together with good communication and presentation skills.
  • An understanding of the business planning and budgetary control processes.
  • Out of the box thinker, self-motivated and result-driven.
  • Creator and fighter with a can-do mentality.
  • Ability to prioritize and handle multiple work demands and pressures, with a higher the average amount of resilience.
  • Commercial thinker with sound knowledge of systems certification industry would be advantageous.
  • Ability to collaborate effectively across multiple disciplines, regions and cultures.
  • Ability to influence & persuade others; with an inspirational leadership style.
  • Strong team player, adept at coaching and supporting others.
  • Proactive & goal-orientated – driven to achieve tangible commercial results for the business.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.



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