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Computer System Operations Specialist
3 weeks ago
We are seeking a skilled Computer System Operations Specialist to join our team. The ideal candidate will have experience in operating complex computer systems, monitoring software and hardware, and performing helpdesk functions.
The successful candidate will be responsible for:
- Monitoring various monitoring facilities for software and hardware, including operating systems, application systems, ATM, and network equipment.
- Reacting to exceptions in accordance with Standard Operating Procedures.
- Performing reports printing and distribution.
- Managing IT-related incidents and problems reported via phone call or email from staff.
- Maintaining Incident Logs for incidents and problems for all software, hardware, and applications being monitored.
- Performing job submission, backup, recovery, and restart in accordance with SOP or approved ad-hoc requests.
- Assisting Operations Manager to enhance the operations process and procedure.
- Minimum Degree in IT or Computer Science from a recognized institution with at least 1 to 4 years of working experience in relevant work.
- Experience in operating AS400, Mainframe, Open system (Unix and Windows) platforms.
- Proficient in using MS Office Suite of products, Remedy incident ticketing system, and TrueSight monitoring tools.
- Good communication and interpersonal skills.
- Proven ability to work independently and under pressure.
- Demonstrate leadership to manage daily workload.
This role offers a competitive salary package, opportunities for career growth and professional development, and a dynamic work environment.
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology
Industries: Banking
