Incident Resolution Lead

The ITSM team at NETS ensures BCS ITIL processes are operationally relevant and optimized with sufficient controls, providing Technology Teams with a framework to operate and deliver IT services to our customers.\The Incident Manager role primarily manages all technology incidents that have a severe business impact on BCS customers, driving resolution and...

About the RoleWe are seeking an experienced Incident Manager to join our team at Just After Midnight. As the primary point of contact for clients during incidents, you will possess excellent communication skills, both written and verbal, to ensure effective issue resolution and customer satisfaction.You will work closely with the technical support team to...

Company Overview:Black Rock is a global leader in the financial services industry, managing over a quarter of the world's money under management. Our company culture values diversity, flexibility, and collaboration.Job Description:This role involves identifying trends and being a problem solver with proficiency in quickly learning new technologies and...

We are seeking a Global Online Security Incident Resolution Expert to join our team at Meta.This role will be responsible for managing end-to-end resolution of potential incidents that could impact key clients and crises that could impact the community.The ideal candidate will have 5+ years of experience working in large-scale operations, domains such as...

Job OverviewWe are seeking an experienced Major Incident/Problem Manager to join our team at SonarSource PTE. LTD. The successful candidate will be responsible for leading the management of critical incidents, developing a comprehensive framework for incident and problem resolution, and collaborating with cross-functional teams to drive continuous...

Job Description:Tata Consultancy Services Limited seeks an experienced Technical Incident Manager to lead our crisis response efforts. As a member of our emergency management team, you will play a critical role in resolving technical issues and ensuring minimal disruption to our services.Responsibilities:- Serve as the first point of contact for all Major...

Join or sign in to find your next job Join to apply for the Incident Manager role at NETS The ITSM team ensures BCS ITIL processes are operationally relevant and optimized with sufficient controls, providing Technology Teams with a framework to operate and deliver IT services to our customers. The Incident Manager role primarily manages all technology...

Main ResponsibilitiesDriving the overall efficiency and effectiveness of the Major Incident Management processActively managing major incidents or potential major incidents, ensuring satisfactory restoration of service with minimal business impactResponsible for timely status update communications to stakeholders

Roles & Responsibilities: Point of contact for all Major Incidents (24x7) when it is reported Facilitates with relevant business & technology group to comply with the Incident and Problem Management processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking, status notification, escalation, documentation, and...

Roles & ResponsibilitiesAbout BCSBCS is NETS' wholly owned subsidiary, and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast And Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR...

Roles & ResponsibilitiesAbout BCSBCS is NETS’ wholly owned subsidiary, and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast And Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR...

The ITSM team at Nets ensures BCS ITIL processes are operationally relevant and optimized with sufficient controls, providing Technology Teams with a framework to operate and deliver IT services to our customers.The Technical Escalation Manager role primarily manages all technology incidents that have a severe business impact on BCS customers, driving...

Key ResponsibilitiesManage incidents from initial reporting to resolution, ensuring minimal business impactLead and participate in investigations to identify root causes and implement corrective actionsDevelop and maintain relationships with IT teams across the globe to ensure effective communication and collaborationWork closely with stakeholders to...

Roles & Responsibilities:As a Crisis Resolution Specialist at Tata Consultancy Services Limited, you will be the primary point of contact for all Major Incidents. Your key responsibilities will include facilitating the Incident and Problem Management processes, participating in major incident resolution calls, and conducting post-mortem analyses to ensure no...

Job DescriptionSonarSource PTE. LTD. is seeking a seasoned Major Incident/Problem Manager to lead the management of critical incidents and develop a comprehensive framework for incident and problem resolution.About the RoleThe ideal candidate will possess 4 years of experience in major incident and problem management, with a proven track record in crisis...

The Incident Manager is to closely monitor our client’s websites and applications. This involves triaging issues, following the correct procedures during incidents and dealing with requests from clients. When necessary, the agent is responsible for escalating the issue to the technical support engineer and operations director, facilitating the resolution...

Role SummarySonarSource PTE. LTD. is looking for an experienced Major Incident/Problem Manager to lead the management of critical incidents and develop a comprehensive framework for incident and problem resolution. This role requires a seasoned professional with 4+ years of experience in major incident and problem management, including a proven track record...

Roles & ResponsibilitiesThe Incident Manager is to closely monitor our client's websites and applications. This involves triaging issues, following the correct procedures during incidents and dealing with requests from clients.When necessary, the agent is responsible for escalating the issue to the technical support engineer and operations director,...

Just After Midnight is seeking an Emergency Resolution Expert to join our technical support team. As a critical member of our emergency response process, you will play a vital role in ensuring the continued availability and reliability of our clients' websites and applications.Your responsibilities will include monitoring client websites and applications,...

In the role of Incident Manager at Nets, you will play a pivotal part in maintaining IT service continuity for BCS customers. Your expertise will be instrumental in resolving complex incidents efficiently, minimizing their impact on business operations.\To achieve this, you will work closely with technical teams and stakeholders to develop effective...