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Incident Resolution Specialist
2 weeks ago
Black Rock is a global leader in the financial services industry, managing over a quarter of the world's money under management. Our company culture values diversity, flexibility, and collaboration.
Job Description:
This role involves identifying trends and being a problem solver with proficiency in quickly learning new technologies and proprietary systems. You will manage incidents end-to-end by leading, driving, facilitating, and chairing all incidents, including investigation activities, meetings, and conference calls. A successful candidate will form collaborative action plans with specific actions, roles, and deadlines, and ensure their completion.
Responsibilities:
• Managing incidents and problems using industry-standard Incident and Problem Management practices
• Identifying trends and solving complex problems with proficiency in new technologies and systems
• Leading, driving, facilitating, and chairing all incidents, including investigation activities, meetings, and conference calls
Requirements:
• 4+ years' experience as an Incident Manager
• Familiarity with industry-standard Incident and Problem Management practices
• Understanding of running services on Cloud infrastructure solutions
• Experience in application monitoring solutions
• Leveraging data-driven analytics tools
• Understanding of operating within an ITIL framework
• Previous experience in the Financial Services or Technology industry
• Scripting or basic development language skills to automate common tasks
• Strong interpersonal and communication skills, adept at communicating with all levels of the organization
• Excellent organizational skills and attention to detail
• Self-motivated, effective at prioritization, and takes full ownership of responsibilities
• Adaptive individual, able to multi-task and adjust in a fast-paced environment
• Experience with Incident Management tools like Service Now, Remedy etc.
Benefits:
To help you stay energized, engaged, and inspired, we offer a wide range of benefits including flexible time off, comprehensive healthcare, and tuition reimbursement.
