Senior Unified Communications Engineer

2 weeks ago


Singapur, Singapore U3 Full time

Key Responsibilities

As a Senior UC Engineer at U3, you will be responsible for ensuring user satisfaction on project deliverables. This includes managing projects, engineering design of Avaya Call Center Infrastructure, and managing the Telephony integration with Contact Centre application.

Key Requirements

  • Over 7+ years' experience as a Senior UC Engineer, including a minimum of 3+ years in a technical lead role for UC/CC enterprise solutions.
  • Experience in Unified Communication and Contact Center technology platforms, preferably with Unified communication (CM, CTI, SMGR, SM, AES, AMS, Breeze, Gateway, Session Border Controller) and Contact Center Technology (Avaya IX contact Center, CMS, WFO, ACR, Experience portal and Proactive Outreach Manager).
  • Familiar with Digital Signal Processing, voice codecs (G711/G729), telephony signaling (ISDN PRI/H323/SIP), and telephony protocols.

What We're Looking For

We are seeking a highly skilled and experienced Senior UC Engineer to join our team at U3. If you have a strong background in Unified Communication and Contact Center technology, and are looking for a challenging role that will utilize your skills and experience, we encourage you to apply.



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