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Senior UC Engineer

7 months ago

Singapur, Singapore U3 Full time

Key Responsibilities

Responsible for user satisfaction on project deliverables. Manage projects, engineering design of Avaya Call Center Infrastructure (Avaya CM, System Manager, Session Manager, Session Border Controller, Gateway and etc) Manage the Telephony integration with Contact Centre application (Voice/Experience Portal IVR, Avaya POM, WFO, ACR and CMS) Ensures the interface and dependencies between infrastructure and application teams are validated Collaborate with vendor and business users effectively Ability to work independently with strong sense of ownership and commitment. Able to articulate complex technical solutions to a wide audience Must be able to work in a fast-paced work environment

Key Requirements

Over 7+ years’ experience as Senior UC Engineer, including a minimum of 3+ years in technical Lead role for UC/ CC enterprise solutions Experience in Unified Communication and Contact Center technology platforms; preferably with Unified communication (CM, CTI, SMGR, SM, AES, AMS, Breeze, Gateway, Session Border Controller) and Contact Center Technology (Avaya IX contact Center, CMS, WFO, ACR, Experience portal and Proactive Outreach Manager) Familiar with Digital Signal Processing, voices codecs (G711/G729), telephony signally (ISDN PRI/H323/SIP) and telephony protocols