Senior UC Engineer
3 weeks ago
Job Summary
U3 is seeking a highly skilled Senior UC Engineer to lead our Unified Communication and Contact Center solutions. As a key member of our team, you will be responsible for ensuring the successful delivery of project outcomes and managing the engineering design of Avaya Call Center Infrastructure.
Key Responsibilities
- Manage projects and engineering design of Avaya Call Center Infrastructure, including Avaya CM, System Manager, Session Manager, Session Border Controller, Gateway, and other related systems.
- Collaborate with vendor and business users to ensure seamless integration of Telephony with Contact Centre application, including Voice/Experience Portal IVR, Avaya POM, WFO, ACR, and CMS.
- Validate the interface and dependencies between infrastructure and application teams.
- Develop and maintain strong relationships with stakeholders to ensure effective communication and project delivery.
- Articulate complex technical solutions to a wide audience and work independently with a strong sense of ownership and commitment.
- Manage and prioritize multiple projects and tasks to meet deadlines and deliver high-quality results.
Requirements
- Over 7+ years' experience as Senior UC Engineer, including a minimum of 3+ years in technical lead role for UC/CC enterprise solutions.
- Experience in Unified Communication and Contact Center technology platforms, preferably with Unified communication (CM, CTI, SMGR, SM, AES, AMS, Breeze, Gateway, Session Border Controller) and Contact Center Technology (Avaya IX contact Center, CMS, WFO, ACR, Experience portal, and Proactive Outreach Manager).
- Familiarity with Digital Signal Processing, voice codecs (G711/G729), telephony signaling (ISDN PRI/H323/SIP), and telephony protocols.
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