Lead Unified Communications Engineer

6 days ago


Singapur, Singapore U3 Full time

Key Responsibilities

  • Ensure high levels of user satisfaction with project outcomes.
  • Oversee projects and the engineering design of Avaya Call Center Infrastructure, including components such as Avaya CM, System Manager, Session Manager, Session Border Controller, and Gateways.
  • Manage the integration of Telephony with Contact Centre applications, including Voice/Experience Portal IVR, Avaya POM, WFO, ACR, and CMS.
  • Validate the interfaces and dependencies between infrastructure and application teams.
  • Collaborate effectively with vendors and business stakeholders.
  • Demonstrate the ability to work autonomously with a strong sense of ownership and dedication.
  • Communicate complex technical solutions clearly to diverse audiences.
  • Thrive in a dynamic and fast-paced work environment.

Key Requirements

  • Minimum of 7 years of experience as a Senior UC Engineer, with at least 3 years in a technical leadership role for UC/CC enterprise solutions.
  • Proficient in Unified Communication and Contact Center technology platforms, ideally with experience in Unified Communication (CM, CTI, SMGR, SM, AES, AMS, Breeze, Gateway, Session Border Controller) and Contact Center Technology (Avaya IX Contact Center, CMS, WFO, ACR, Experience Portal, and Proactive Outreach Manager).
  • Knowledgeable in Digital Signal Processing, voice codecs (G711/G729), telephony signaling (ISDN PRI/H323/SIP), and telephony protocols.


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