Front Office Supervisor

1 week ago

Singapore beBeeService Full time $120,000 - $150,000

Guest Service Supervisor - Japanese Language Proficiency Required

About the Role

We are seeking an experienced Guest Service Supervisor to join our Front Office team. As a key member of the team, you will be responsible for ensuring the smooth operation of our hotel's front desk, concierge, communications, and club lounge functions.

Key Responsibilities
  • Act as the primary point of contact for guest issues and hotel emergencies in the absence of senior management.
  • Provide exceptional customer service, with a focus on Japanese-speaking guests to ensure their needs are met.
  • Collaborate with the sales team to develop sales strategies for Japanese companies.

You will lead by example, fostering a positive work culture that encourages teamwork, accountability, and excellence.

Additional Responsibilities
  • Leading daily operations meetings in the absence of the Front Office Manager.
  • Reviewing guest feedback to inform management decisions.
  • Staying up-to-date with industry best practices to recommend improvements.
  • Driving Front Office initiatives and goals, such as upselling and Trip Advisor rankings.
  • Developing and implementing strategies to enhance guest satisfaction and loyalty.
  • Conducting regular performance evaluations and providing feedback to team members.
  • Assisting with budgeting, financial reporting, and cost control measures.
  • Maintaining high service standards among Front Office staff.
Requirements

To succeed in this role, you will need:

  • Strong interpersonal and communication skills.
  • Japanese proficiency required.
  • At least 2 years of hospitality experience.
  • Diploma in Hotel Management or Diploma in Tourism Studies preferred.
  • Proficient in MS Office applications.
  • Basic knowledge of F&B service operations a plus.
  • Able to work weekends, public holidays, and 3 rotating shifts.
Benefits

We offer a competitive salary and benefits package, including opportunities for career growth and professional development.

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