Guest Experience Leader

1 day ago


Singapore beBeeDiversity Full time $3,500 - $5,500
Job Title: Lead Guest Experience Specialist

 

  • The Lead Guest Experience Specialist is responsible for overseeing the front office team and ensuring exceptional guest satisfaction.
  • They must be able to handle diverse situations with tact and diplomacy, prioritizing guest needs while adhering to established protocols.
  • Effective record-keeping is crucial in maintaining accurate accounts of incidents and concerns that may require management attention.
  • Recognizing and rewarding top performers within the department is essential.
  • Establishing strong relationships with guests through personalized service and identifying potential leaders for future growth opportunities are key responsibilities.
  • Continuous learning and growth opportunities should be provided to associates to enhance their skills and career development.
  • Maintaining a diverse and inclusive work environment where all individuals can thrive is vital.


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