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Country Operations Manager

2 months ago

Singapore SODEXO SINGAPORE PTE. LTD. Full time
Job Title: Country Account Lead

Join Sodexo Singapore Pte. Ltd. as a Country Account Lead and take on a challenging role that requires exceptional client relationship management skills and a proven track record of account management experience.

Key Responsibilities:
  • Lead the teams and manage the Operations for two Data Centers in Singapore
  • Act as the single point of contact with your counterparts in the Client's organization
  • Actively lead Client and site meetings and governance reviews, and ensure the implementation of the decisions taken
  • Manage the contract and ensure its performance and compliance
  • Work with country team to ensure proper resource allocation, efficient roll out and performance
  • Work with account dedicated team to align on process and business strategy
  • Report results to country and regionally where required
  • Drive continuous improvement and innovations with the support of the Sodexo Strategic account and country teams
  • Ensure the growth of the partnership locally and support growth across new countries and sites where required
  • Agreed operational processes are implemented and followed
  • Ensure clients business model is effectively rolled out
  • Lead specific global projects with the aim of streamlining and improving the account performance where required
  • Responsible to managing budget
  • Responsible for managing communications with end users
  • Responsible for managing site succession, talent and performance
Requirements:
  • Exceptional client relationship management skills
  • Demonstrable track record of account management experience
  • Solid operational experience in international large accounts
  • Culturally sensitive and astute, great emotional intelligence
  • Capable of driving change
  • Ability to inspire, motivate and lead virtual and diverse teams and manage experienced operators
  • Excellent communication, influencing, negotiation and facilitation skills
  • Fluent English
  • Proven financial and commercial acumen; capable to take innovating or proactive decisions
  • Humility, self-insight and capacity to learn and develop. Open-minded
  • Solid Food Background