Country Service Manager
3 weeks ago
Mizuho Bank, a subsidiary of the Japan-based Mizuho FG, Inc., is one of the largest financial services companies in the world. As a Country Service Manager, you will play a crucial role in overseeing and coordinating all activities within the assigned country to ensure alignment with regional and global organizational objectives.
Key Responsibilities
- Develop and maintain strong relationships with key stakeholders, including country GM, CIO, IT Function head, Regional CIO, SMEs, and HO PIC in the respective department
- Well understand countries situation/IT operation/initiative/Projects
- Help country to provide strategic direction for country specific initiatives, ensuring they contribute to the overall organizational goals
- Help country to improve their IT operation, helping country to understand and achieve their annual KPI
- Help countries IT operation, including incident response and update the status to region
- Collaborate with regional team to design and implement regional system and framework to countries
- Act as liaison between the regional HQ, HO and countries, ensuring clear communication and alignment with HO and regional HQ policy
- Prepare and present regular reports on country performance, highlighting achievement, challenges, and recommendations for improvement
- Support Regional CIO to assess country IT capability as well as country IT Function heads capability
- Initiate and manage the project which is assigned by superior
- Any ad-hoc request assigned by superior
Deliverables
- Information gathering for monthly IT operation meeting and country performance forum
- Creating meeting deck for monthly IT operation meeting and country performance forum
- Attending the weekly regular meeting with all assigned countries to understand country situation
- Weekly status update to RCIO
- Country project status track from initiation to release
- Country IT operation improvement action plan
- SME review arrangement
Requirements
- Bachelor or Master degree in Finance or Technology
- Proven experience on country coordination, preferably in a multinational organization
- Excellent interpersonal and communication skills
- Demonstrated leadership and project management skills
- Flexibility and adaptability to navigate dynamic and challenging situations
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