Customer Service Leadership Role

4 days ago

Singapore beBeeComplaints Full time $7,750 - $110,000

We are seeking a seasoned professional to lead our complaints management team, providing exceptional service to our customers and addressing their concerns in a fair and transparent manner. As the Complaints Team Lead, you will be instrumental in executing a robust complaints management strategy that aligns with regulatory standards and supports our commitment to customer satisfaction.

Key Responsibilities
  • Lead a dedicated team of Complaints Officers, providing guidance, coaching, and support to ensure all complaints are handled efficiently and effectively
  • Analyse complaints data and identify underlying trends, addressing root causes and enhancing our overall customer experience
  • Collaborate with cross-functional teams to influence product development and process improvements
  • Serve as a key point of contact for regulatory inquiries and audits related to complaints management
Requirements
  • At least 1 year of experience in handling complaints
  • Strong analytical and problem-solving abilities
  • In-depth knowledge of complaints processes, standards, and best practices
  • Excellent leadership and communication skills
Benefits

We offer a unique opportunity to join a dynamic team and make a meaningful impact on our customers' lives. You will have the chance to work with a talented group of professionals who share your passion for delivering exceptional service and driving business growth.

As a member of our team, you can expect a competitive compensation package, comprehensive benefits, and opportunities for professional development and growth.

Our company is committed to creating a diverse and inclusive work environment where everyone feels valued and respected. We celebrate our differences and strive to create an atmosphere that promotes collaboration, innovation, and creativity.

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