Customer Service Leadership Role

2 weeks ago

Singapore beBeeCustomer Full time $1,000,000 - $1,500,000
Key Role Summary

The role of a Customer Operations Lead Specialist involves overseeing the delivery and technical performance of services, performing regular customer service reviews, and supporting the customer account team in executive reviews and plans.

This key position requires developing customer intimacy, building knowledge of the customer, and ensuring this knowledge is shared and kept updated for all back-office functions. Additionally, maintaining a deep understanding of the company's products and services to provide accurate support is essential.

Furthermore, identifying and managing customer change requests, identifying and escalating technical issues requiring higher-level support or specialized teams, and following up with customers to ensure their issues are resolved and satisfaction is achieved are crucial responsibilities of this role.

Collaborating with other departments to resolve customer issues and share feedback with the customer-facing team is also an important aspect of this position.

Required Skills and Qualifications
  • 4-7 years experience troubleshooting technical issues and working with customer-facing teams.
  • Hands-on experience with CRM systems and familiarity with ticketing systems.
  • Exposure to change management and problem management processes.
  • Experience coordinating across departments and managing stakeholder communications.
  • Experience in resource planning and decision-making at the team level.
Benefits

Our organization offers a range of benefits to support employee wellbeing and professional development. These include flexible work arrangements, opportunities for training and development, and competitive benefits that make sense with both local market and employment status.

Seniority Level and Employment Type

This role is classified as Mid-Senior level and is a full-time position.

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