Service Representative

1 week ago


Singapore ST ENGINEERING MOBILITY SERVICES PTE. LTD. Full time

About the Role:

The Service Advisor position at ST ENGINEERING MOBILITY SERVICES PTE. LTD. is a crucial part of our customer service team, responsible for communicating with customers regarding their vehicle repair needs and providing essential updates to our service technicians.

Key Responsibilities

  • Greet customers and assist in determining repairs and relevant costs;
  • Maintain up-to-date knowledge about our services and contact customers to update them on their vehicle's repair status;
  • Prepare daily and monthly reports, as well as liaise with vendors on quotations and invoices;
  • Handle warranty claims and recalls, submit necessary documents, and perform other administrative duties as required;
  • Ensure a safe and organized workshop environment by implementing best practices and guidelines;

Required Skills and Qualifications:

  • Excellent Communication Skills, enabling effective interaction with customers and colleagues;
  • Strong Listening Skills, allowing for accurate understanding of customer concerns and needs;
  • Troubleshooting skills to efficiently resolve issues related to vehicle repairs;
  • Proficiency in Microsoft Office applications for administrative tasks;
  • Experience in Customer Service Operations, particularly in the automotive industry;
  • Demonstrated ability to work effectively in a team environment and manage multiple priorities;

About Our Company:

ST ENGINEERING MOBILITY SERVICES PTE. LTD. is a leading provider of innovative mobility solutions, and we're committed to delivering exceptional customer experiences. As a member of our team, you'll be working closely with experienced professionals who share your passion for delivering top-notch service.

Compensation and Benefits:

We offer a competitive salary of SGD 55,000 - 65,000 per annum, commensurate with experience, plus additional benefits including medical insurance, paid annual leave, and opportunities for professional growth and development. If you're motivated by challenges, passionate about delivering exceptional customer service, and eager to join a dynamic team, we'd love to hear from you



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